DK Flooring Expert respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it when you visit our website, contact us or buy from us.
Last updated: October 31, 2026
Who we are
DK Flooring Expert, 2050 Steeles Ave West, Unit 3, Vaughan, Ontario. Phone: 647-250-0662. Email: info@dkflooring.ca.
Information we collect
We collect the information you give us when you contact us, ask for an estimate, place an order or use our website, such as:
- your name, phone number, email address and mailing or project address;
- details about your project and the products or services you are interested in;
- the messages you send us and the records of your orders, estimates and invoices.
You can visit our website without giving us any personal information. If you choose not to share information, some services, such as booking an estimate, may not be available.
Information collected automatically
When you use our website or send us an enquiry we may record technical information such as your IP address, browser type, device, the pages you visit and the time of your visit. We use your IP address to work out your approximate location (city and region) so that we can respond to your request and plan estimates in your area. To do this, your IP address is sent to a third-party IP lookup service (ipwho.is).
Cookies
Our website uses cookies and similar tools to make the site work, to remember your preferences and to understand how the site is used, including through analytics and advertising tools. You can set your browser to refuse cookies or to warn you when they are used, but some parts of the site may then not work properly.
How we use your information
- to reply to your enquiries and to prepare estimates and quotes;
- to process orders, arrange delivery and installation, and provide warranty service;
- to take payment and keep our business and accounting records;
- to send you updates about your order, and, if you agree, news and offers (you can unsubscribe at any time);
- to improve our website, our services and our advertising.
Payments
We accept payment by credit card, debit card, email transfer and cheque. We use your payment details only to process your payment and to keep the records we are required to keep. For your safety, please do not send credit or debit card numbers by email, through our website contact form or in any other message. If you pay by card, we will take the payment with you directly, for example in our showroom or over the phone.
Sharing your information
We do not sell or rent your personal information. We share it only with people and companies that help us serve you, and only as far as needed, for example our installers and delivery crews, payment and banking providers, website hosting, email and IP lookup providers, and advertising and analytics providers. We may also share information when the law requires it.
How we protect your information
We use reasonable safeguards to protect your personal information against loss, theft and unauthorized access, and our website uses an encrypted (SSL) connection. We keep your information only as long as we need it for the purposes above or as the law requires.
Your choices and rights
You may ask us to see the personal information we hold about you, to correct it, to delete it or to stop sending you marketing messages. You may also withdraw your consent at any time. Email info@dkflooring.ca or call us and we will respond as soon as we can.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated. By using this website you accept the policy as it stands at that time.
Contact us
If you have a question about this policy or about your information, please contact DK Flooring Expert at info@dkflooring.ca or 647-250-0662.